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Refund & Return Policy

Overview

All merchandise returned must be in NEW CONDITION, showing no signs of wear and in original packaging within 30 days, along with a sales receipt to receive reimbursement as follows:

  • A check will be issued if cash payment
  • Credit card credited if credit card payment
  • Store credit if a gift card used
    • After 30 days, a store gift card will be issued for the current price of the item.
  • Original condition required to return any purchase!

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@petersonshoes.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@petersonshoes.com and send your item to: 209 East Main Street, Anoka, Minnesota 55303. 

If you have not been contacted in two business days, please give us a call at 763-421-3433. Please have your name and order number available.

Return Shipping

To return your product, you should mail your product to: 209 East Main Street, Anoka, Minnesota 55303.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When returning any merchandise, send an email with the reason for the return and the original date of purchase to admin@petersonshoes.com

Need help?

Contact us at admin@petersonshoes.com for questions related to refunds and returns.